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Unable to Receive Verification Code (OTP) Solutions

If you're unable to receive verification codes, please check these possible causes:

1. Input Error​

  • Mobile users: Carefully verify if the phone number is complete and correct
  • Email users: Common errors include email address typos (like @gmali.com instead of @gmail.com)

2. Phone Status Issues​

Please confirm:

  • If your phone service is active and paid
  • If SMS blocking is enabled
  • If your SMS inbox is full

3. Request Frequency Limits​

To prevent abuse and protect system security, we have strict limits on verification code sending:

  • Same phone number
  • Same IP address
  • Same device

If limited, try changing networks, registration method, or wait before trying again.

4. Regional Service Restrictions​

Due to regional policy differences:

  • Some countries/regions may not receive SMS verification codes
  • Some email providers may block our verification emails

If having email verification issues:

  • Check your spam folder
  • Try using mainstream email services (like Gmail, Yahoo, etc.)