Data Recovery: Account, Messages, and Files

Unfortunately, we cannot provide recovery services when your data is lost due to:

• Account reset
• Accidental deletion
• Device loss

This is because your data may have been permanently cleared by the system, or is inaccessible due to the loss of device-specific decryption keys.

However, you still have the following remedial options

If your lost content wasn't set to delete for everyone, you can recover partial chat history through other participants:

1. Ask other chat participants to visit your profile page
2. Click the "Sync Chat History" option in the menu
3. Wait for synchronization to complete

Note: Personal storage space, cloud drive content, and notes cannot be recovered through this method.

To prevent similar situations from occurring again, we strongly recommend:

• Properly safeguard your active devices
• Create a "Paper Key" backup for encrypted data recovery in a timely manner